Given the turbulent circumstances in which our Groups had to operate in 2019, we realise more than ever the value and importance of having professional, engaged and dedicated people. We want to express our appreciation to all colleagues worldwide for putting their best efforts in realising the best results possible and we sincerely thank everybody for their hard work. We expect the year 2020 to be volatile and unpredictable. The outbreak of the Corona virus has made the operating environment for many of our colleagues even more demanding. As a team we will face these challenges and we look forward to working together in the year to come.
Utrecht, 12 March 2020
On behalf of the Executive Board of Directors,